Privacy Policy
Privacy Policy
Last updated: September 18, 2025
1. Introduction
PrepaidCore is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store and protect your personal information when you use our digital gift cards and prepaid cards services.
2. Data Controller
PrepaidCore is the data controller for your personal data. You can contact us via our contact form for any questions regarding this policy or your rights.
3. Data Collected
Personal Data
We collect the following information: first name, last name, email address, country of residence, payment information (securely processed by our partners), order history and communication preferences.
Technical Data
IP address, browser type, operating system, pages visited, visit duration, approximate geolocation data for regulatory compliance and fraud prevention.
Cookies and Similar Technologies
We use cookies to enhance your experience, analyze site usage and personalize content. See our Cookie Policy for more details.
4. Legal Basis for Processing
We process your data based on: contract performance (order processing), legitimate interest (service improvement, fraud prevention), consent (marketing, non-essential cookies) and legal obligation (tax and regulatory compliance).
5. Data Usage
Your data is used to: process and deliver your orders, provide customer support, improve our services, comply with legal obligations, prevent fraud and illegal activities, and send you marketing communications (with your consent).
6. Data Sharing
Engagement de confidentialité
We never sell your data. We may share it with: our secure payment partners, gift card providers for delivery, our service providers (hosting, analytics, customer support), legal authorities if required by law.
7. International Transfers
As a global service, we may transfer your data to countries outside the EU/EEA. We ensure these transfers comply with GDPR through standard contractual clauses or European Commission adequacy decisions.
8. Data Retention
We retain your personal data for the time necessary for the described purposes: account data (while account is active + 3 years), order data (7 years for tax obligations), marketing data (until consent withdrawal), technical data (13 months maximum).
9. Your Rights
Droits RGPD
You have the following rights: access to your data, rectification of incorrect data, erasure ("right to be forgotten"), processing limitation, data portability, objection to processing, withdrawal of consent at any time, filing a complaint with the relevant data protection authority.
10. Data Security
We implement appropriate technical and organizational measures: encryption of sensitive data, restricted access to personal data, 24/7 security monitoring, regular and secure backups, staff training on data protection.
11. Minors' Data
Our services are not intended for persons under 16 years old. If a minor wishes to use our services, they must obtain parental authorization. We immediately delete any minor's data collected without authorization.
12. Third Party Services
Our site may contain links to third party sites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.
13. Policy Updates
We may modify this policy to reflect legal or operational changes. Significant changes will be notified to you by email or via the site. The last update date is indicated at the top of this page.
14. Contact
For any questions regarding this policy or to exercise your rights, contact our data protection team via our contact form.